Emergency Department

Contact Us

Dublin hospital

Open 8am – 7pm Monday to Saturday (excluding bank holidays)

Walk-in service. No GP referral required. Consultant delivered.

Tel 1800 222 999 | Email emergency@materprivate.ie

For patients aged 16 years and over.

How to get to our Dublin Emergency Department

Cork hospital

Open 9am – 5pm Monday to Friday (excluding bank holidays).

By appointment only. GP referral required. Consultant delivered.

Tel 021 601 3333 | Email mpced@materprivate.ie

For patients aged 16 years and over.

How to get to our Cork Emergency Department

About our Emergency Departments service

Mater Private Network Emergency Departments in Dublin and Cork offer a Consultant delivered service and provide rapid access to specialist emergency teams when you need it most. Whether you are seriously unwell, or are concerned about a minor medical complaint, our emergency team is here for you.

Our Emergency Departments in both Dublin and Cork are fully integrated with all our other hospital services, which means that should you need scans, additional consultation with other specialists, or to be admitted into the hospital, this can happen in the same visit.

Upon arrival, you will be seen by our emergency team within 20 minutes, ensuring a smooth and seamless journey, with access to our high-quality, acute clinical infrastructure on-site if needed.

DUBLIN ED SERVICE UPDATE

Our Emergency Department services in Dublin have been extended to now offer:

Neurology (excluding cases involving acute strokes, accidents, or loss of consciousness in this setting.)
Geriatric medicine
Fracture/Trauma

Ambulance transfer: for major trauma or ambulance transfer, patients will be taken to the nearest public accident and emergency department.

All patients will be triaged by the clinical team before acceptance to the Emergency Department.

Frequently Asked Questions

What conditions are treated in our Emergency Departments?

Led by emergency medicine consultants, our teams manage and treat many conditions straight away, many of which are listed below.

General

Abdominal complaints
Blood in urine
Collapse
Fever
General deterioration
GI bleed (Dublin only)
Head injuries
Infection (e.g. soft tissue, urinary, sepsis, cellulitis, wound)
Kidney stones
Neurological conditions (e.g. headaches, facial pain, seizures, vertigo) - Dublin only
Vomiting or diarrhoea
Weight loss or decreased appetite

Pain

Back / Spinal pain
Chronic pain
Hip or knee pain
Non-cardiac chest pain

Surgical

General surgery
Gynae Oncology (Dublin only)
Orthopaedics including fracture, minor trauma
Urology

Are cardiac conditions treated in our Emergency Departments?

Suspected heart attack, chest pain, irregular heartbeat – please call or go directly to our Urgent Cardiac Care services.

Any walk-in patients with cardiac symptoms will be assessed and managed by our cardiac team.

Will my health insurance cover the costs of Mater Private Emergency Department visit?

Most health insurance plans will cover part or all of the costs of your visit to our Emergency Department (ED). If payment is required on the day, you have the option to submit a claim to your insurer for reimbursement. The amount reimbursed depends on your insurance plan but in many cases, it is up to 50% and for some plans is 100%.

If you don’t have private health insurance, you can still attend the ED on a “self-pay” basis, i.e. you pay the full cost yourself. This also applies to patients whose insurance plan doesn’t include cover for Mater Private Network.

Many patients can go home on the same day, but if you need to be admitted for treatment, we will discuss your insurance cover and treatment costs with you.

Further information about our pricing is available here.

What services can patients access at the Emergency Department?

Depending on your condition our Emergency Departments in both Dublin and Cork provide on-site access to necessary diagnostic services, investigations, and treatments as well as to an extensive clinical and medical team should the need arise:

X-ray
MRI
CT
Radiological imaging
Urgent cardiac care
Blood testing
Casting (Cork only)
Physiotherapy
Stitching
Theatre
ICU (Dublin only)

What types of conditions are not treated in our Emergency Departments?

In cases where our service may not be the most appropriate option or is not suitable for your condition, patients will be directed to their local A&E. Our services are not suitable for cases related to:

Acute mental illness
Acute stroke / TIA
Dermatology
Ear, Nose and Throat (ENT)
Metabolic medicine
Obstetrics
Ophthalmology
Paediatrics (under 16 years old)
Septic Arthritis

What should patients bring with them to the Emergency Department?

Please remember to bring the following items with you:

Photo ID
List of your current medications
Insurance details
List of emergency contacts
Overnight bag (in case you are admitted):
- Change of clothes
- Nightwear
- Toiletries
- Glasses
- Hearing aid(s)

What is the wait time to be seen in the Emergency Department?

Our team will aim to have you seen by a consultant within 30 minutes. However, the waiting times may be affected by the number of patients waiting to be seen and the severity of their conditions.

What should patients expect when they arrive?

When patients arrive, they will be registered at reception and assessed by one of our triage nurses. After that, you will be seen by our emergency department consultant. Further tests may be carried out and some patients might be admitted to stay overnight.

Patient testimonials

I would like to sincerely express my gratitude to all staff who I encountered when I presented in your ED. The receptionist was excellent and made sure I got seen to quickly, as I was in a lot of pain. They were all empathetic, kind and professional.

Within 2 hours of emergency referral from his GP in Kinsale, my father had been admitted into the Emergency Department. Every member of staff did their utmost to make my father's experience a positive one. The empathy and care was exemplary.