• You will receive a call from our Patient Coordinator within 24 hours of your first contact to Mater Private Network.
  
• We will send you an information pack with a formal quotation (price) for the required procedure, along with application forms and guidance about the reimbursement application process to HSCNI. This can be sent by post or email.
• Once your GP referral letter has been received, our Patient Coordinator will ensure you are referred to the most suitable consultant for your condition.
• An appointment will be offered to you by the consultant’s secretary. Our Patient Coordinator will follow up with you directly if you need an urgent appointment.
• Appointments for a cardiology or orthopaedics consultation are generally available within 3-5 working days, and all other specialties within 2 weeks.
• You can attend your appointment in person, or via video consultation if the consultant agrees this is appropriate for your condition.
• Advice on travel arrangements will be provided, along with directions to the hospital.  If required, our Patient Coordinator can book hotel accommodation for you (and/or the person accompanying you) at a local hotel at a discounted rate.

• Our dedicated Patient Coordinator will assist you with all the required information to make a formal application before you attend a pre-op consultation.
  
• Once you submit your signed documentation to the HSCNI National Contact Point, you will be advised how much of the total cost you can expect to be reimbursed.  Approval is normally granted within 20-30 working days of your application being sent.

• Once you are happy to go ahead with your procedure, you will be booked for treatment within 4-6 weeks of your initial consultation.  Full payment must be made to Mater Private Network in advance of your procedure.
  
• When your surgery is complete you should submit proof of payment to the HSCNI board, in order to receive the agreed reimbursement of costs. 
• As the patient, you are responsible for all aspects of the reimbursement application process to the HSCNI. Mater Private will provide the necessary proof of payment to you, but the reimbursed costs will be paid directly to you by HSCNI.

• Following your consultation, our Patient Coordinator will contact you if additional diagnostic scans or tests are required before any procedure is carried out. If any additional pre-operative tests are needed and those costs are not covered under the surgical package, this information will be provided to you in advance so you can make a fully informed decision about how to proceed.

If you decide to go ahead with your treatment at Mater Private Network, you will receive a comprehensive information from the consultant's secretary which includes:

• Date of admission and time of check-in
• Fasting instructions and other pre-operative preparation
• A request to inform your consultant via their secretary about any blood thinning medication you may be on, or if you become unwell with any of the following symptoms prior to your admission date:  common cold, cough, flu, symptoms, diarrhoea, vomiting, skin rash etc.
• An admissions and discharge patient checklist to help you prepare for your hospital stay, i.e., guidance about what to bring to the hospital, and to ensure you have a prescription and a plan on discharge should you need to contact the hospital

Six weeks after your surgery, you will need to return to the post-operative outpatient department for a review of your progress. If all goes well, you will then be discharged from Mater Private Network.

• Mater Private Network Dublin is a high-tech hospital with access to the Emergency Department, Intensive Care Unit (ICU) and Cardiac Care on campus. This offers you the reassurance of a comprehensive full hospital service, because we have the expertise on-site to handle wider and complex medical needs if required.
• Mater Private Network is recognised as offering some of the most technologically advanced treatment options in Ireland. We are clinical leaders in robotic-assisted procedures and minimally invasive surgery. This can help reduce any side-effects and speed up your recovery and discharge from hospital.
• Our dedicated Patient Coordinator is on hand to streamline the process and support you throughout your experience with Mater Private Network.
• We have a team of over 300 leading consultants who bring their patients from all over Ireland to our facilities, with the highest confidence in the standard of care we offer.
• Mater Private Network is a Joint Commission International (JCI) accredited hospital – this is an internationally recognised quality standard, promoting rigorous standards of patient safety and quality of care.
• We offer an all-inclusive price for a full surgical package that covers 28-day post-operative care or re-admission (if needed). This package includes pre-operative consultation, x-rays, pre-operative COVID19 PCR test, PAC clinic review, consultant and anaesthetist professional procedure fees, and hospital accommodation.

Payment is required no later than 7 days prior to your procedure, and can be made in any of the following ways – see below for full details:

1. Bank Transfer
2. Debit/ Credit Card
3. Online via our Bill Payment facility

Please note: to pay by bank transfer or via our online bill payment facility, you will need to reference your “Medical Reference Number” (MRN). This can be given to you by your consultant’s secretary, the central bookings office, or it will be in the letter confirming the date of your procedure. 

1. To pay by bank transfer, please use the following details: 

When your payment is complete you will receive an invoice/receipt that includes an itemised breakdown of your treatment costs. This can be submitted as proof of payment to the HSCNI as part of your reimbursement application process.

• If post-operative complications arise, please attend your local GP in first instance.
  
• If you need to be re-admitted to Mater Private, you will be contacted by the consultant secretary or ROI Reimbursement Scheme Patient Coordinator. Re-admission cover is provided for 28 days post procedure date. Please note that an admission appointment can be made via the Emergency Department at Mater Private Network.