No, the app is free to download and use.

Your Medical Record Number (MRN) is the reference number noted on communications you receive from Mater Private Network, such as appointment letters and invoices. You can also call us at 1800 123 456 (option 5 or 0) and we will provide you with your MRN.

If you notice that your medical records are incorrect or need to be updated please email patientapp@materprivate.ie

You can send a request through the app. Our team will review the change request and implement it in a few working days.

Yes, you can. The ‘Forgot password’ option is available on the app and you can use it to reset your password.

Yes, you can create an account for your child, however, you will have to use a different email address than the one used for your account. The My Mater Private App can only support one email address for each patient account.

Yes. Simply select the ‘Pay Your Bill’ section and click ‘Pay’ beside the outstanding invoices. 

You can request an appointment via the app. 

To request an appointment, you can either:

• Visit the ‘Appointments’ section and select ‘Request Appointment’, or 
• Visit the ‘Consultants & Services’ section and request an appointment with a specific consultant or for a specific service by selecting ‘Request Appointment’ on the specific consultant’s profile page or the specific service page. 

You can now cancel your attendance or request to reschedule an upcoming appointment directly through the My Mater Private app. Alternatively, if you wish to contact us directly, please reach us at one of the following phone numbers:

• Radiology: 1800 69 16 16
• Heart Centre: 01 602 5124
• Day Procedure Unit: 01 885 8238
• Oncology: 01 885 8573

For other appointments please call: 1800 12 34 56

For consultant clinic appointments: please call the consultant secretary.

Yes, you can receive push notifications for upcoming appointments and outstanding invoices on your account.

You will be able to access all information about your appointments, along with your paid and outstanding invoices.

Your results will be sent directly to your GP. They will not be available on the app.

Currently, no test or scan results are displayed on the app. 

Yes, you can update insurance information on the app in your profile section.

 No, information on the app can’t be printed.

Currently the app doesn’t offer the option to communicate directly with your consultants. However, you can find your consultant’s contact details on their profile page. 

To download the iOS mobile app, please visit the App Store on your mobile.

To download the Android mobile app, please visit the Google Play Store on your mobile.

If you are experiencing technical difficulties related to the app please contact us at patientapp@materprivate.ie

If your activation code isn’t working please email us patientapp@materprivate.ie

If your date of birth and Medical Record Number (MRN) are correct, it is likely you cannot register for one of the following reasons:

1. Having an apostrophe (‘) in your surname. Make sure that you leave out the apostrophe and write it as per the example below:

O’Hara should be written as O Hara

2. Having ‘Mc’ in your surname. Make sure you add a space between ‘Mc’ and the remainder of your surname, as per the example below:

McDermott should be written as Mc Dermott

3. Having ‘Mac’ in your surname. Like ‘Mc’, make sure that you add a space between ‘Mac’ and the remainder of your surname, as per the example below:

MacNamara should be written as Mac Namara

Yes, you can use whatever standard phone security is available on your mobile device (i.e. fingerprint, facial recognition, PIN code) .

Only people who possess your password and access information can access your medical records and other information on the app. Please keep your login information secure and private. 

Yes, we would like to assure all our patients that the app is completely secure and that the data on the app is encrypted.

Information in the app will be stored on the app as long as you are using it. If you delete the app, the data on the app will also be deleted. However, your medical records will be stored in our internal hospital records system as per our privacy policy. For further details about our Privacy policy, please visit our website.