Before Your Admission

If you are attending the hospital under a private health insurance scheme, we advise you to check details of your cover prior to admission either with your health insurance provider or by contacting our Insurance Advice Team, to establish if there are any shortfalls or excesses on your personal plan:

• Dublin 01 885 8856 | options 3, Monday to Friday, 9am – 5pm
• Cork 021 601 3374 | Monday to Friday, 8am – 4:40pm
  

If your cover requires you to pay a supplement, if you are not fully covered, or if you don’t have health insurance, you will be asked to pay the relevant amount prior to your arrival. For further information please read the section on payment information. 

It is very important that you check your insurance coverage with your insurer in advance, particularly to ensure you have served all waiting periods. In the event that you are still serving a wait period (initial, pre-existing, cover change) you may be liable and will be invoiced by the hospital if your claim is rejected. 

Please bring with you copies of any relevant information you may have e.g. x-rays, records, reports.

If you have special dietary, religious or disability requirements, please let us know in advance of your admission so that we can do everything possible to meet your needs.

Please do not hesitate to ask us for any help you need to make your stay more comfortable. It is important to us that you feel at ease in our care. 

The following is a checklist of items to include when packing your bag:

• Toiletries and personal care items
• Comb or hairbrush
• Toothbrush and toothpaste
• Nightwear, including dressing gown and slippers (non-slip)
• Glasses, contact lenses, hearing aid(s) and dentures (when you are here try to keep these in their protective containers when not in use to ensure that they do not become mislaid)

Towels are provided by the hospital.

Mater Private Network does not accept responsibility for valuables, including money or jewellery. We encourage you to leave any valuables at home and to only bring a small amount of cash for sundry items that you might need to purchase from outside the hospital during your stay. Mater Private is a cashless facility, so card/ electronic payments only are accepted in our on-site restaurant and for other services.

Some patients will attend a Pre-operative Assessment Clinic (PAC) prior to admission. This clinic involves any tests and checks that might be needed prior to your surgery, so that when you are admitted there are no delays to your surgery.

The Pre-operative Assessment Clinic (PAC) is coordinated by a Clinical Nurse Manager and involves: Routine pre-operative tests including MRSA and other swabs, Anaesthetist assessment, Nursing assessment, Patient education and Discharge planning.

The PAC Nurse coordinates the tests, onward referrals and results follow-up. They will liaise with your admitting Consultant and Consultant Anaesthetists to keep them informed of any changes to your health which may impact your surgery.

Contact details

• Dublin: 01-885 8330 / 01 885 8629